Effective Date: 15 May 2026
Last Updated: 15 May 2026
Legal Notice
These Terms and Conditions are intended to govern the working relationship between Lavea Content Lab and its Clients. They are provided for business and operational clarity and should be reviewed by a qualified legal professional to ensure they are appropriate for Lavea’s specific legal, tax, and regulatory requirements before official use.
Introduction
These Terms and Conditions govern the working relationship between Lavea Content Lab (“Lavea,” “we,” “us,” or “our”) and any individual, company, or organisation that engages our services (“Client,” “you,” or “your”).
By signing a proposal, accepting an invoice, confirming work in writing, making payment, or allowing Lavea to begin work, the Client agrees to be bound by these Terms. These Terms apply together with any proposal, invoice, statement of work, service agreement, or written confirmation issued by Lavea.
If there is any conflict between these Terms and a signed agreement or approved proposal, the signed agreement or approved proposal will take priority to the extent of the conflict.
Lavea Content Lab is a strategic content distribution partner built for real estate companies. Our services may include strategic content distribution, visibility planning, content repurposing, SEO-related support, social media management, website-related support, performance reporting, and other agreed marketing services depending on the Client package, proposal, or agreement.
We are registered and operate from the Philippines. We work remotely and serve clients internationally.
The exact services, deliverables, platforms, timelines, and inclusions for each engagement will be outlined in a signed proposal, invoice, service agreement, statement of work, or written confirmation between Lavea and the Client.
No additional services, revisions, platforms, meetings, deliverables, or responsibilities beyond what is documented are included unless agreed in writing.
Any requested changes, additions, or expansions to the agreed scope may require a revised proposal, additional fee, or updated timeline before work begins.
Lavea’s ability to deliver work on time depends on the Client’s cooperation, responsiveness, and timely provision of required materials.
The Client agrees to:
Delays caused by the Client’s failure to meet these responsibilities may affect delivery timelines. Lavea will not be responsible for missed deadlines, delayed publishing, reduced output, or affected results caused by delayed access, approvals, feedback, information, or client-side decisions.
Payment terms will be outlined in the relevant proposal, invoice, or service agreement. Unless otherwise stated in writing:
Clients are responsible for any transaction fees, currency conversion fees, transfer fees, or payment platform fees associated with international payments, unless otherwise agreed in writing.
All fees are stated exclusive of applicable taxes, duties, transfer charges, or similar costs unless expressly stated otherwise.
Any additional expenses, third-party costs, software subscriptions, paid assets, advertising spend, platform fees, or other external costs required for the work must be approved by the Client in writing and will be billed separately unless included in the agreed package, proposal, invoice, or service agreement.
If an invoice remains unpaid beyond its due date, Lavea reserves the right to:
Lavea will make reasonable effort to notify the Client before pausing work. However, the Client remains responsible for paying invoices on time whether or not a reminder has been received.
Resumption of services following a payment pause may affect agreed delivery schedules. Lavea is not responsible for delays, missed publishing dates, or reduced output caused by late payment.
The number of revisions included will be outlined in the relevant proposal, package, or service agreement.
Where revisions are included:
Repeated delays in approvals may affect overall delivery timelines. Lavea will not be responsible for delays caused by slow, unclear, incomplete, or conflicting Client feedback.
Where the Client approves content, strategy, designs, copy, reports, or other deliverables, Lavea may rely on that approval as confirmation that the deliverable is accurate, suitable, and authorised for use, delivery, scheduling, or publication.
All delivery timelines are estimates unless expressly confirmed as fixed deadlines in writing.
Timelines may be affected by:
Lavea will communicate proactively if a timeline is at risk. Where delays are caused by factors outside Lavea’s reasonable control, revised timelines will be discussed and confirmed where necessary.
Primary communication channels will be confirmed at onboarding and may include email, Slack, Zoom, ClickUp, Google Workspace, or other agreed platforms.
Approvals, scope changes, payment arrangements, timelines, strategic changes, and instructions that affect deliverables must be confirmed in writing.
Verbal instructions or informal comments outside approved communication channels may not be actioned until written confirmation is received.
Lavea aims to respond to Client communications within one to two business days during normal working hours, unless otherwise agreed. Response times may vary depending on urgency, workload, time zone differences, public holidays, or the nature of the request.
Where access to Client accounts, websites, social media platforms, advertising accounts, analytics tools, CRM systems, email platforms, scheduling tools, or other platforms is required, the Client agrees to provide access through secure and appropriate methods wherever possible.
The Client remains responsible for maintaining ownership and administrative control of its own accounts.
Lavea is not responsible for loss of access, account restrictions, suspensions, platform penalties, hacking, unauthorised access, or security incidents unless directly caused by Lavea’s proven negligence or wilful misconduct.
The Client agrees to promptly remove Lavea’s access at the end of the engagement where appropriate.
Lavea may also remove its own access from Client platforms after the engagement ends, where technically possible.
Upon receipt of full and cleared payment, ownership of final approved and published content created specifically for the Client transfers to the Client, unless otherwise agreed in writing.
The following remain the intellectual property of Lavea unless otherwise agreed in writing:
Lavea may retain copies of completed work, project records, and communication history for internal business, legal, administrative, and quality control purposes.
By providing Lavea with images, videos, copy, brand assets, testimonials, property information, customer information, logos, case studies, or other materials, the Client confirms that:
Lavea will use Client materials solely for the purpose of delivering agreed services, managing the client relationship, or as otherwise agreed in writing.
Lavea may receive or access personal information, business data, login credentials, customer information, analytics data, lead information, or other confidential materials in the course of providing services.
Lavea will take reasonable steps to protect personal information and confidential business information in its possession or control.
The Client is responsible for ensuring that any personal information, customer data, lead information, testimonials, images, videos, or other materials shared with Lavea have been collected and shared lawfully.
Where the Client provides Lavea with access to personal data, the Client confirms that it has the necessary authority, consent, or lawful basis to share that data with Lavea for the purpose of delivering the agreed services.
Lavea will only use Client data for the purpose of delivering agreed services, managing the client relationship, meeting legal or administrative obligations, or as otherwise agreed in writing.
The Client remains responsible for its own privacy policies, website notices, cookie notices, consent processes, CRM data, customer lists, and compliance obligations connected to its business.
Lavea may use third-party tools and platforms to deliver services. These may include, but are not limited to, Google Workspace, Canva, ClickUp, Slack, Zoom, SEO tools, scheduling tools, reporting tools, analytics tools, website platforms, AI-assisted tools, and other operational or marketing platforms.
Lavea is not responsible for outages, disruptions, restrictions, data loss, policy changes, pricing changes, account suspensions, algorithm updates, or technical issues caused by third-party platforms.
Where a third-party issue materially affects service delivery, Lavea will notify the Client and work to find a practical alternative where possible.
The Client is responsible for maintaining active subscriptions, billing, permissions, ownership, and access to any Client-owned third-party platforms required for the work.
Lavea may use AI-assisted tools to support research, ideation, drafting, repurposing, organisation, workflow efficiency, and internal quality control.
AI-assisted tools are used as part of Lavea’s workflow and do not replace human strategy, review, judgment, or approval. Lavea reviews AI-assisted outputs before client delivery or publication where such outputs form part of client-facing work.
The Client acknowledges that AI-assisted tools may have limitations and that all final approvals remain subject to the agreed review and approval process.
Lavea will not knowingly submit confidential Client information into public AI tools where doing so would create an unreasonable confidentiality or data protection risk.
Lavea provides marketing, content distribution, visibility, SEO-related, website-related, and strategic communication services.
Lavea does not provide legal, financial, tax, investment, property, compliance, or regulated professional advice.
The Client is responsible for reviewing all content, claims, offers, property information, compliance statements, pricing, guarantees, legal wording, and regulated industry materials before publication.
Where specialist review is required, the Client should seek advice from an appropriately qualified professional.
Both Lavea and the Client agree to treat confidential information shared during the engagement with discretion.
Confidential information may include business strategies, login credentials, internal documents, financial information, customer information, private communications, unpublished content, marketing plans, technical access, and any information reasonably understood to be private.
Neither party will disclose the other’s confidential information to third parties without prior written consent, except where required by law, necessary to deliver the agreed services, or where the information is already publicly available through no fault of the receiving party.
This confidentiality obligation continues for two years following the end of the engagement, unless a longer period is required by law or agreed in writing.
Either party may terminate an engagement by providing written notice. Unless otherwise stated in a signed agreement:
Where a minimum engagement term has been agreed, early cancellation within that term may result in the remaining contracted amount becoming due.
Termination of the engagement does not remove the Client’s responsibility to pay outstanding fees, late fees, approved expenses, or amounts due for completed work, reserved time, or work already in progress.
Payments made for services already delivered, work in progress, reserved time, onboarding, setup, research, strategic planning, or completed deliverables are non-refundable unless otherwise agreed in writing.
Lavea may consider refund requests on a case-by-case basis where a service has not commenced and a written request is submitted promptly, or where a specific written agreement includes refund terms.
No refund will be issued where work has been delivered, approved, published, scheduled, prepared, or where time has already been reserved for the Client.
Lavea works to improve the Client’s visibility, content consistency, distribution reach, brand presence, authority signals, and inbound opportunities.
However, Lavea does not guarantee specific rankings, follower growth, engagement rates, website traffic, inquiries, leads, sales, revenue, media placements, conversions, or business outcomes.
Results depend on factors outside Lavea’s control, including market conditions, platform algorithms, search engine updates, competitor activity, client responsiveness, client offer quality, brand reputation, sales process, budget, audience demand, and third-party platform performance.
Lavea’s commitment is to deliver the agreed scope with care, consistency, strategic intent, and reasonable professional skill.
Lavea may reference completed work, measurable results, public-facing content, and Client brand names in its portfolio, case studies, website, sales materials, proposals, social media, and marketing materials unless the Client requests confidentiality in writing before or during the engagement.
Lavea will not share sensitive business data, financial information, private communications, confidential strategy, login details, or non-public information as part of any portfolio or case study without explicit written consent.
If the Client requires full confidentiality or white-label service, this must be agreed in writing before work begins.
Lavea will not be liable for delays, interruptions, or failure to perform caused by events outside its reasonable control.
This may include internet outages, power interruptions, natural disasters, illness, platform outages, cyber incidents, government restrictions, labour disruptions, payment platform issues, technical failures, war, civil unrest, pandemics, or other events that make performance impossible, unsafe, or commercially unreasonable.
Where a force majeure event occurs, Lavea will notify the Client as soon as reasonably possible and resume services when it is practical to do so.
To the maximum extent permitted by applicable law, Lavea Content Lab’s total liability for any claim arising from these Terms, the services provided, or the Client relationship shall not exceed the total fees paid by the Client to Lavea in the three months preceding the claim.
Lavea shall not be liable for:
Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.
The Client agrees to indemnify and hold Lavea harmless from any claims, losses, damages, liabilities, costs, or expenses arising from:
This clause continues after the engagement ends.
During the engagement and for 12 months after the engagement ends, the Client agrees not to directly solicit, hire, contract with, or engage any employee, contractor, freelancer, supplier, or team member introduced through Lavea without Lavea’s prior written consent.
This does not apply where the person responds independently to a public job posting without direct solicitation by the Client.
Lavea may update these Terms from time to time to reflect changes in services, operations, pricing, processes, legal requirements, or business needs.
The most current version will apply to all new and ongoing engagements unless a signed agreement specifies otherwise.
Where material changes are made, Lavea will notify active Clients with reasonable notice. Continued engagement after notification constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Philippines, unless otherwise stated in a signed agreement.
If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith written discussion.
If the dispute cannot be resolved informally within a reasonable period, the parties may pursue the remedies available under the applicable governing law.
Where legally permitted, any dispute shall be brought before the appropriate courts or dispute resolution forum in the Philippines, unless otherwise agreed in writing.
Any formal notice under these Terms must be provided in writing by email or another agreed written communication channel. Notices sent to Lavea should be sent to info@laveacontentlab.com unless another contact email is confirmed in writing.
A notice will be considered received when successfully sent, unless the sender receives an automated delivery failure or similar notice that the message was not delivered.
These Terms form the general basis of Lavea’s client relationships and should be read together with any signed proposal, invoice, statement of work, service agreement, or written confirmation issued by Lavea.
Where a signed proposal, invoice, statement of work, or service agreement has been executed, that document takes priority in the event of any conflict with these Terms.
Any waiver, amendment, or exception to these Terms must be confirmed in writing by Lavea.
Lavea Content Lab was built to be a straightforward, credible, and reliable partner. These Terms exist to protect both sides, clarify expectations, and help the work move forward with structure and trust.
If you have any questions about these Terms before or during your engagement, please contact us before work begins or before approving any proposal, invoice, or service agreement.
Lavea Content Lab
Email: info@laveacontentlab.com
Website: laveacontentlab.com